What services can be paid ?
Holders of Visa, Visa Electron, Mastercard, Maestro issued by any world bank can use Portmone.com to:
Safety of payments
All-Ukrainian online payment service Portmone.com was certified according to PCI DSS (Payment Card Industry Data Security Standard).
PCI DSS (Payment Card Industry Data Security Standard) — is a security standard for payment cards information developed by the Payment Card Industry Security Standards Council (PCI SSC). Any organization planning to accept and process bank card details on its Web site has to satisfy PCI DSS requirements.
PCI DSS certification proves that Portmone.com took all possible measures to meet requirements of Visa and MasterCard payment systems on payment cards data security.
Visa and Mastercard. All Visa and Mastercard payments are made according to international safety practices of Visa and Mastercard.
Stop-list. Before transferring funds from the payer’s card to the supplier’s account, Portmone.com checks if the client’s card is on the stop-list. The stop-list contains information about cards blocked after loss. It allows to decline payment request if the card is being used by unauthorized person.
HTTPS protocol. Helps to get identification from a remote computer. When entering the system, please, pay attention to the address bar in your browser. As Portmone.com Web site possesses true and valid safety certificate, the address bar has to display https:// instead of http:// at the beginning.
Working with partner banks provides for reliable and timely transfer of funds: Portmone.com works with 5 partner acquirer banks : "Oshchadbank", "Raiffeisen bank Aval", "Ukrsotsbank", "Alfa-Bank", and "PrivatBank", that guarantee reliable and uninterrupted online payment process.
How to make payment
You can find out if the fee is charged and its amount on the payment confirmation page, after you enter card details. Select the service you need, enter your information (personal account number, telephone number etc.) required for payment and click on “Continue”. On the following page you will see the full cost of the service to be charged from your account.
How to make payment
Payment information is delivered to the provider (mobile operator) within 15 minutes after the payment was made in.
Payment information about utilities and any arbitrary services for props funds are credited within three working days, not including the date of payment and weekends.
Transfer from card to card – 95% of the enrollment occurs within 30 minutes, in other cases – from 1 to 5 days, excluding the day of payment. Speed of transfer depends on the bank of the recipient.
How to make payment
All types of payment cards used by international payment systems are accepted for payment: Visa, Visa Electron, Mastercard, Maestro issued by any Ukrainian or international bank.
Please note that Mastercard Electronic cards are not accepted for payment on the Internet due to limitations of the Mastercard payment system.
How to make payment
If you passed authorization before the payment, it will be saved in the "Payment archive" section of the Personal Area. You can also make a "Template" to repeat the payment or create an "Automated payment". Find out more in the "Personal Area".
Personal account
Personal Area is a tool designed to help you get all necessary payment information in real time. It saves you time and effort. Using your Personal Area you can:
All data saved in the Personal Area is secure. Information you provide when paying for goods and services in the Personal Area are transmitted via a secure encoded connection and thus cannot be obtained by unauthorized persons.
Portmone.com team has worked for a long time to make operating the Personal Area more convenient and user-friendly. All feedbacks, requests and suggestions related to the Personal Area shall be sent to [email protected].
Personal account
Preservation of the template for further payment makes it possible to receive bills for utilities, Internet, TV, etc.
Personal account
In the section "Current accounts" will receive bills for utilities Internet, TV, etc. for saved templates monthly.
Personal account
Portmone. Mobile is a tool which lets you use your mobile phone to pay for mobile services. All you have to do to make a payment is to send SMS in a simple format. The money will be debited from your registered Visa or Mastercard.
Kyivstar subscribers can register in Portmone. Mobile by calling Kyivstar service number 899 or by using the key combination * 134 #. Following the instructions, you can register your Visa or Mastercard payment card for further replenishment of the account to yourself or another Kyivstar subscriber. With this action, the client will be automatically registered in the Portmone.Mobile system.
lifecell subscribers can register in Portmone. Mobile by calling lifecell service number at 5433. Select "Credit account" from a voice menu and use your Visa or Mastercard for crediting.
After successful crediting the customer can register in Portmone. Mobile. The customer will receive a confirmation SMS and another text message with a mobi-code.
Vodafone subscribers can register in Portmone. Mobile by calling Vodafone service number 111. Choose "Financial matters" from a voice menu and add money to your phone account from your Visa or Mastercard. All customers who choose this option will be automatically registered in Portmone. Mobile and receive a confirmation SMS and SMS with a mobi-code.
To make a payment you have to send a text message in simple format from your registered phone number [AMOUNT] space [MOBI-СODЕ] to number +38-095-323-01-01. For example, in order to replenish your phone for $ 100 from a card that ends at 1234, send the following SMS - 100 1234.
Mobi-code is a special four-digit password confirming every payment in Portmone.Mobile.
After successful registration you will receive a confirmation text message with your personal mobi-code.
You can also change it yourself on our Web site.
Adding a payment card
Card registration is needed to make payments for services faster and more convenient for you. If the card is registered, you will have to enter only the CVV-code when making the payment.
Adding a payment card
You can register several cards at the same time for different types of payments.
If the card expires, you can delete it in the "Payment Cards" section.
Payment receipts
Archive accounts containing information on all payments made for the entire period after registration. Payment Details transferred to the archive at the end of this month after a payment is made. You can find the required payment by the date of settlement, by the name of the company. Archival payments you can see:
Payment receipts
In the section "Other payments" the receipts for:
Payment receipts
In the section "Other payments" the receipts for:
Payment receipts
The company's portmone.com agreements with service providers stipulate that invoices printed from portmone.com are documents confirming payment.
As an additional guarantee, you can use our service of delivery of receipts for your payments in paper form, by Ukrposhta or by courier. These receipts will be certified by the seal of portmone.com.
Service billing, delivery time and details here.
Payment receipts
Yes, having a printed receipt, where information on the payment is posted, you can receive a legally significant electronic receipt signed by the EDS at any time on the website www.portmone.com.ua in the section «Printing receipts». We store information about your payments within three years.
Payment receipts
Information about the signature is indicated on each receipt in purple. EDS is formed in accordance with the decree No. 1236/5/453 «Вимоги до формування підписаних даних» and can be checked by any software or service that executes this decree, for example:
Payment receipts
Point 2.3 of Chapter 2 «Положення про документальне забезпечення записів у бухгалтерському обліку» approved by the Decree of the Ministry of Finance of Ukraine from 24.05.1995 No. 88 (hereinafter - — the Regulations) specifies that primary documents created in electronic form are used in accounting, provided that the requirements legislation on electronic documents and electronic document management and legislation in the field of digital signatures.
Payment receipts
Yes, subject to the presence of EDS on receipts.
Payment receipts
Yes, according to Art. 3 to the Law of Ukraine «Про електронний цифровий підпис», electronic digital signature on legal status is equal to the handwritten signature and seal. According to Art. 100 of the Civil Procedure Code of Ukraine, all electronic evidence can be certified with an electronic digital signature.
Payment receipts
According to Art. 58 of the Commercial Code of Ukraine, the Economic Entity has the right to use seals in its activities. The use of the press by a business entity is not obligatory.
Payment receipts
Structured subsection: PORTMONE.COM SERVICE PAYMENTS PORTMONE is a technological resource with the function of forming and ensuring the receipt of accounts by customers, the formation of payment messages and receiving information support by payers using software and hardware, procedures and rules. By the decree of the enterprise No. 9 of August 18, 2017, the General Director Khayan V.O. authorized him to form and place a signature on the receipt for payment.
Payment receipts
The Regulation on the use of electronic signatures in the banking system of Ukraine, approved by Resolution No. 78 of August 14, 2017 of the National Bank of Ukraine, provides for the possibility of using an EDS of a legal entity, which is guided by the LLC «Financial Company MBK» in its activities.
Money transfer between cards
Transfer from card to card is a service allows you to transfer money from your card to another, knowing only card number, even if these cards are issued by different banks in Ukraine and relate to different payment systems.
Money transfer between cards
If You want to use the service "Transfer from card to card", You need:
Money transfer between cards
If you want to receive a receipt for money transfer, please enter your email address. Immediately after the transaction is successfully completed, an electronic receipt will be sent to it.
Money transfer between cards
Money transfer between cards
Usually, funds are available on the cards Visa / Mastercard for 30 minutes after completion of the transfer. In some cases, the term availability of funds may amount to a few days, from 2 to 5.
Money transfer between cards
Transfer fee charged to the sender. Size of the commission – 1% + 5 UAH. For example, if you want to send 400 UAH., from the sender's card will be charged 409 UAH and the card recipient enrolled 400 UAH.
Money transfer between cards
Money transfer between cards
Money transfer between cards
Frequently asked Questions
Visa, Visa Electron, Mastercard, Cirrus, Maestro, issued by any Ukrainian or international bank and PROSTIR payment cards.
Frequently asked Questions
CVC2 and CVV2 code is a digital safety code on the back side of your Visa or Mastercard. You will need it to make payments online as it is used to verify authenticity of your card.
Frequently asked Questions
When a transaction is made in the system, its information is transmitted to the issuing bank. The bank confirms or rejects the transaction. Among other reasons, it can reject the transaction because the client does not have enough funds on his/her account. In case of credit card holders, payments can be made even when there are no enough funds on the account.
Only the bank that has issued your payment card can provide you with a card credit line and set its limit, as well as give information on your balance. It can also give you full information on successful and rejected transactions.
Frequently asked Questions
Frequently asked Questions
Use the option Receipts for replenishment of balance- to save receipts for transfer from card to card, the replenishment of mobile, internet. Or Receipts of payment of bills – to save the receipts of payment utility services without registration.
Frequently asked Questions
In case you money wasn’t transferred to the account, we recommend you to contact our technical support department and find out what caused the failure. You can also contact your bank to find out if the relevant payment was made.
Frequently asked Questions
Frequently asked Questions
You can pay for a service only once! If the amount was debited from your account twice, then it is a mistake made by your bank. In this case your money will be automatically returned to your account as the order has already been paid for and the payment does not have a purpose.
In case your money wasn’t returned to your account, contact the bank that has issued your card and support team [email protected] 044 200-09-02
Frequently asked Questions
Limitations on the amount of payment on the site Portmone.com is, but each service provider is different. Basically, the minimum payment amount from 1 UAH.
You can see the minimum and maximum amount of payment on the payment page of any of the selected service providers.
Frequently asked Questions
Portmone.com provides delivery of a bill, generated and prepared by a service provider. Therefore with any questions on the amount and purpose of payment you should contact the service provider.
However, if information in a paper bill does not match information in Portmone.com system, please, contact our Customer Support.
Frequently asked Questions
Vodafone – for a refund, you need to create a request by writing a letter to our email [email protected].
In the letter it is necessary to indicate the first 6 and the last 4 digits of the plastic card with which payment was made, the date and amount of payment, and also the incorrect refill number
You should also specify where to return the funds – to the correct number (in that case, specify the correct number) or to a bank card.
Returning to the correct number takes three working days, not counting the day of the request, Return to the bank card takes ten working days, not counting the day the request was created. A refund is possible in case the funds are available on the balance of the subscriber whose account was mistakenly replenished.
Lifecell – for a refund, you need to create a request by writing a letter to our email [email protected].
In the letter it is necessary to indicate the first 6 and the last 4 digits of the plastic card with which payment was made, the date and amount of payment, and also the incorrect refill number
Returning to a bank card takes ten working days, not counting the date of creation of the request and possibly in case the funds are available on the balance of the subscriber whose account was mistakenly added.
* If the payment amount is less than 100 UAH – It is necessary to contact the mobile operator "Lifecell" at 5433 from the mobile for the settlement of this issue.
Kyivstar – cancellation of payment is possible only on the day of payment, provided that the funds are available on the balance of the subscriber whose account was mistakenly replenished. To cancel, you need to contact the support service Portmone.com at the contacts listed on the site.
In other cases, we recommend that you contact the mobile operator Kyivstar at 466 from your mobile.
Frequently asked Questions
Frequently asked Questions
Frequently asked Questions
Unfortunately, there is no such possibility in the Portmone.com system.
Before confirming the transfer, it is necessary to carefully check the correctness of the indicated card number of the recipient.
Frequently asked Questions
Frequently asked Questions
The system Portmone.com warns about the amount of the commission before payment, after which it is possible to confirm or cancel the payment. You can also find out the commission by clicking on the link: https://www.portmone.com.ua/r3/en/prices
Frequently asked Questions
Frequently asked Questions
For cooperation, please contact our manager at the contacts listed below:
Tetiana Maksimenko: +380 (44) 594-25-42 * (internal number) 833 [email protected]
Frequently asked Questions
Electronic accounts are received once a month in the range of 10 – 15 numbers in a similar way to paper ones. Once the utility company provides a database of electronic accounts – they are reflected in the profile and you can pay for them.
Frequently asked Questions
In order to secure users payment cards from fraud in the system Portmone.com limits and restrictions are set.
To remove these limits, you need to undergo a verification procedure. Thus, you can confirm that you are the owner of the card, and not the third person is trying to use it.
Accordingly verification is the procedure of verification of the card and its owner in the Portmone.com system. In the first step of verification, the system will authorize the client´s card for UAH 0 and assign a six-digit one-time digital password that has to be stated under the second step.
A one-time digital password you can find by contacting the call center bank issuing the card sender or in the SMS, received from the bank issuing the card sender – if the card is connected to the M-banking.
Frequently asked Questions
It is important not to mention the full number and other details of the payment card to third parties, as this is dangerous.
In case of fraudulent write-off of funds, you need to block the bank card, and then contact the law enforcement authorities with a request for unauthorized writing-off of funds.
We also recommend contacting the anti-cybercrime department: https://ticket.cyberpolice.gov.ua
In the receipt for payment, which will indicate the purpose of the payment and which will serve as a supporting document, you can save by clicking on the link: https://www.portmone.com.ua/r3/en/services/receipts
The authorization code should be specified by the bank's employees (the hotline number is on the back of the payment card)
Transfers from abroad
Mastercard can be used for the transfer, except for prepaid and business cards.
Transfers from abroad
In most cases, money is transferred within a few minutes. In very rare cases (less than 3%), the transfer is completed within 24 hours.
Transfers from abroad
The transfer can be done in EUR, USD, PLN or GBR. If the currency to be sent differs from the currency to be received, you will see the optimal exchange rate. It will be shown before the transfer.
Transfers from abroad
Payment service provider Fenige Sp. z o.o. charges sender’s card 2% + 1 EUR fee.
Important: Portmone.com does not charge the recipient. However, the bank that issued recipient’s card may charge its fee for crediting funds. The recipient should check this information with his/her bank.
Transfers from abroad
Yes, you need to log in or register to make a transfer.
Transfers from abroad
Recipient’s name, last name, and the card number are enough.
Transfers from abroad
These restrictions are introduced for security reasons.
Transfers from abroad
This data is necessary to receive success notification about the transfer, or to contact you in case of any possible problem with the payment.
Transfers from abroad
The recipient will be notified about the transfer via this email address.
Transfers from abroad
You can send money from any European Union country.
IBAN
IBAN (International Bank Account Number) - international bank account number by the standard No. 13166 of the International Organization for Standardization ISO and the European Committee for Banking Standards ECBS.
IBAN account consists of 29 alphanumeric characters.
For example: UA хх yyyyyy zzzzzzzzzzzzzzzzzzz, where:
Nothing. All responsibilities for the formation and opening of new accounts in the IBAN format are assigned to the bank. The bank also notifies GSFU own to close the previous account.
Expect notification from the bank where your account is opened. Or contact their support service yourself.
When to send meter readings?
Kievvodokanal reminds of the need to timely transmit meter readings of not only cold, but also hot water supply, starting from the fifth to the last day of the month.
From the first to the fourth day – readings will not be accepted due to the closing of the previous month and the implementation of charges.
Cold water meter readings are needed to form payments for centralized water supply and drainage, hot water meters – to form payments for hot water removal.
When to send meter readings?
In order to pay only for the actually used gas, it is necessary to take the actual readings of the gas meter on a monthly basis as of the first day and transfer it to the timing operator – AT «Kievgaz» within five days.
This applies to all, without exception, household users who have an installed gas meter.
From the moment of transferring the testimony to entering it into the personal account, a certain time is needed. Therefore, we recommend that all consumers submit their readings by the 3rd of a month.
When to send meter readings?
You need to fix the meter readings on the 1st day of the month and transmit them until the 3rd day.