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044 200-09-02
067 408-29-77
099 125-06-15

Sign up and pay for Internet, television and puplic utilities free of charge during 2 months!

SIGN UP NOW AND GET AN OPPORTUNITY:
  • control payment history
  • Use registered bank cards, pay secure and comfortable
  • Automated bill delivery to your personal account
  • Set up sms and email notifications in personal account
  • Create templates in two clicks
* - exept money transfers between cards, payments by requisites and budget payments

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FAQ

What services can be paid ?

Holders of Visa, Visa Electron, Mastercard, Maestro issued by any world bank can use Portmone.com to:

Safety of payments

All-Ukrainian online payment service Portmone.com was certified according to PCI DSS (Payment Card Industry Data Security Standard).

PCI DSS (Payment Card Industry Data Security Standard) — is a security standard for payment cards information developed by the Payment Card Industry Security Standards Council (PCI SSC). Any organization planning to accept and process bank card details on its Web site has to satisfy PCI DSS requirements.

PCI DSS certification proves that Portmone.com took all possible measures to meet requirements of Visa and MasterCard payment systems on payment cards data security.

Visa and Mastercard. All Visa and Mastercard payments are made according to international safety practices of Visa and Mastercard.

Sysnet Global Solutions. Portmone.com uses services of independent auditing companies to control quality and reliability of the service on regular basis. For instance, Sysnet Global Solutions international company audited Portmone.com.

Stop-list. Before transferring funds from the payer’s card to the supplier’s account, Portmone.com checks if the client’s card is on the stop-list. The stop-list contains information about cards blocked after loss. It allows to decline payment request if the card is being used by unauthorized person.

HTTPS protocol. Helps to get identification from a remote computer. When entering the system, please, pay attention to the address bar in your browser. As Portmone.com Web site possesses true and valid safety certificate, the address bar has to display https:// instead of http:// at the beginning.

Working with partner banks provides for reliable and timely transfer of funds: Portmone.com works with 5 partner acquirer banks : "Oshchadbank", "Raiffeisen bank Aval", "Ukrsotsbank", "Alfa-Bank", and "PrivatBank", that guarantee reliable and uninterrupted online payment process.

HOW TO MAKE PAYMENT

How can I find out the amount of the commission fee?

You can find out if the fee is charged and its amount on the payment confirmation page, after you enter card details. Select the service you need, enter your information (personal account number, telephone number etc.) required for payment and click on “Continue”. On the following page you will see the full cost of the service to be charged from your account.

HOW TO MAKE PAYMENT

How quickly will the payment delivered to the service provider?

Payment information is delivered to the provider (mobile operator) within 15 minutes after the payment was made in.

Payment information about utilities and any arbitrary services for props funds are credited within three working days, not including the date of payment and weekends.

Transfer from card to card – 95% of the enrollment occurs within 30 minutes, in other cases – from 1 to 5 days, excluding the day of payment. Speed of transfer depends on the bank of the recipient.

HOW TO MAKE PAYMENT

What cards are accepted for payments?

All types of payment cards used by international payment systems are accepted for payment: Visa, Visa Electron, Mastercard, Maestro issued by any Ukrainian or international bank.

Please note that Mastercard Electronic cards are not accepted for payment on the Internet due to limitations of the Mastercard payment system.

HOW TO MAKE PAYMENT

How to pay with a bank card?

  1. Select the company you need to pay to in the appropriate section on Portmone.com.
  2. Fill out the payment form (all fields required for payments). Click on “Pay”.
  3. Enter card details on the next page: 16-digit card number (on the front side of the card), validity period and the CVV-code (three digits on the back side of the card). Click on “Continue”.
  4. After successful payment you will be able to save the receipt or send it to e-mail.
  5. In case the payment was rejected by the bank, you can try again or contact the call center support@portmone.com 044 200-09-02.

If you passed authorization before the payment, it will be saved in the "Payment archive" section of the Personal Area. You can also make a "Template" to repeat the payment or create an "Automated payment". Find out more in the "Personal Area".

PRIVATE OFFICE

WELCOME TO THE PERSONAL CABINET

Personal Area is a tool designed to help you get all necessary payment information in real time. It saves you time and effort. Using your Personal Area you can:

  • make instant payments for services of over 500 companies by Visa, Visa Electron, MasterCard, Maestro issued by any world bank;
  • register your payment card and make further use entering only CVV2/CVC2 code;
  • Receive receipts for email, as well as for home address;
  • browse payment archive;
  • make analysis of payments.

All data saved in the Personal Area is secure. Information you provide when paying for goods and services in the Personal Area are transmitted via a secure encoded connection and thus cannot be obtained by unauthorized persons.

Portmone.com team has worked for a long time to make operating the Personal Area more convenient and user-friendly. All feedbacks, requests and suggestions related to the Personal Area shall be sent to support@portmone.com.

PRIVATE OFFICE

Templates

Preservation of the template for further payment makes it possible to receive bills for utilities, Internet, TV, etc.

  • You must log in to the system with your login and password.
  • In the section "Services catalog" choose the company, services, which you want to pay.
  • Indicate the required identifier (for mobile communication – phone number, for public services – personal account).
  • Assign a name to the template, for example, "Mom's Apartment".
  • Click "Save".

PRIVATE OFFICE

Current bills and balances

In the section "Current accounts" will receive bills for utilities Internet, TV, etc. for saved templates monthly.

  • You must log in to the system with your login and password.
  • n the "Current Accounts" section, select the company, services you want to pay for.
  • Next, you must select the card that you wish to pay and enter its CVV2 / CVC2 code.
  • After clicking "Pay", a pop-up confirmation window will appear with the commission value.
  • The system will inform you of the success / failure of payment.
  • Payment details are instantly displayed in your account. Documentary evidence of payment is a receipt for payment.

REGISTRATION PAYMENT CARD

Why do you have to register the card?

Card registration is needed to make payments for services faster and more convenient for you. If the card is registered, you will have to enter only the CVV-code when making the payment.

REGISTRATION PAYMENT CARD

Adding/deleting a payment card?

  • Go to “My payment cards” menu.
  • Click on “Add card”.
  • Name you card.
  • Enter your payment card number (16-digit number on the front side of your payment card).
  • Enter card expiration date (the date is specified on the front side).
  • Click on "Add card".

You can register several cards at the same time for different types of payments.

If the card expires, you can delete it in the "Payment Cards" section.

Payment receipts

Archive of payments

Archive accounts containing information on all payments made for the entire period after registration. Payment Details transferred to the archive at the end of this month after a payment is made. You can find the required payment by the date of settlement, by the name of the company. Archival payments you can see:

  • the date of payment made for prior periods (By default payments made in the previous month)
  • the service for which payment was made
  • the amount you paid for
  • download a receipt (at any convenient time)
  • exposed but not paid bills

Payment receipts

Delivery of receipts

The company's portmone.com agreements with service providers stipulate that invoices printed from portmone.com are documents confirming payment.

As an additional guarantee, you can use our service of delivery of receipts for your payments in paper form, by Ukrposhta or by courier. These receipts will be certified by the seal of portmone.com.

Service billing, delivery time and details here.

Payment receipts

Other payments

In the section "Other payments" the receipts for:

  • transfer from card to card
  • payment for arbitrary requisites
  • payment of periodicals
  • purchase of railway, air and bus tickets
  • replenishment of mobile without a template

TRANSFER FROM CARD TO CARD

What is transfer from card to card

Transfer from card to card is a service allows you to transfer money from your card to another, knowing only card number, even if these cards are issued by different banks in Ukraine and relate to different payment systems.

TRANSFER FROM CARD TO CARD

How transfer money between cards

If You want to use the service "Transfer from card to card", You need:

  1. Fill the fields necessary for the transaction:
    • the card number of the sender;
    • validity terms of the card of the sender;
    • the amount of transfer in UAH;
    • CVC2/CVV2;
    • recipient’s card number;
  2. Read and accept terms of the Bank's services (put a "tick" in the appropriate box).
  3. Check all information and if they are correct, click "Accept operation."
    The system will automatically calculate and display the amount of the commission and the total amount with will debit from the card.
  4. Take personalization by confirming the operation by one of the technologies way:
    • by technology look-up (verification):
    If the Sender's Card is not connected to 3DSecure technology, you will need to go through the verification procedure of the payment card in the Portmone.com system/
    At the first stage of verification, the system authorizes a customer card for 1 UAH and assigns a six-digit one-time digital password, which will be required to be specified in step 2. After successful completion of the procedure, the system will transfer funds. 1 UAH is not charged, but is blocked. After 10-30 days there is an automatic unblocking of the amount on the card account.
    A one-time digital password you can find by contacting the call center bank issuing the card sender or in the SMS, received from the bank issuing the card sender – if the card is connected to the M-banking.
    • by 3DSecure (Verified by Visa / Mastercard Secure Code) technology:
    If the Card of the Sender is connected to the 3DSecure in the bank that issued the card – for confirming of the operation You must put a one-time password provided to You on a mobile phone sent by bank.
  5. The system will check all your data and display the information about the success or failure of the transaction during few seconds after you click "Confirm the operation."
  6. In the case of the success of the operation term availability of funds from the card to the recipient is determined by the rules of the bank that issued the card.

TRANSFER FROM CARD TO CARD

Transfer receipt

If you want to receive a receipt for money transfer, please enter your email address. Immediately after the transaction is successfully completed, an electronic receipt will be sent to it.

TRANSFER FROM CARD TO CARD

Features of the transfer from card to card

  • translation available between cards issued by any bank of Ukraine;
  • for transfer enough to know the card number;
  • transfer service is available non-stop;
  • transfer is available for the following cards: Visa, Visa Electron, Mastercard.

TRANSFER FROM CARD TO CARD

Terms for crediting funds to the receiver's card

Usually, funds are available on the cards Visa / Mastercard for 30 minutes after completion of the transfer. In some cases, the term availability of funds may amount to a few days, from 2 to 5.

TRANSFER FROM CARD TO CARD

Tariffs "Transfer from card to card"

Transfer fee charged to the sender. Size of the commission – 1% + 5 UAH. For example, if you want to send 400 UAH., from the sender's card will be charged 409 UAH and the card recipient enrolled 400 UAH.

TRANSFER FROM CARD TO CARD

Online money transfer service benefits:

  • online money transfer between cards without visiting a branch bank;
  • without filling in paper documents;
  • the possibility of sending a comment (for example, with the full name or with the order number);
  • payment for purchases and services of small internet-shops;
  • debt service payment on credit card;
  • money transfer to relatives and friends;
  • top up of other payment card issued by another bank;

TRANSFER FROM CARD TO CARD

Benefits of transfers for registered clients:

  • you can transfer money online to registered cards (not to enter them every time);
  • transfers can be made from registered cards (that would not enter them every time);
  • view the history of transfers for any period;
  • print receipts for any transaction in the history.

TRANSFER FROM CARD TO CARD

Limitations:

  • 25 000 UAH – the maximum amount of one transaction
  • 75000 UAH – the maximum amount of transfer per day for a map of the Sender
  • 150000 UAH – the maximum amount of transfer per month for the card of the Sender
  • 10 – the maximum amount of all transfers per month on the Recipient's card;
  • 25 – the maximum number of transfers per day on one card;

Frequently asked Questions

What cards are accepted?

Visa, Visa Electron, Mastercard, Cirrus, Maestro, issued by any Ukrainian or international bank and PROSTIR payment cards.

Frequently asked Questions

What is a CVV2/CVС2 code?

CVC2 and CVV2 code is a digital safety code on the back side of your Visa or Mastercard. You will need it to make payments online as it is used to verify authenticity of your card.

Frequently asked Questions

What happens if I have insufficient finds on my card for the payment?

When a transaction is made in the system, its information is transmitted to the issuing bank. The bank confirms or rejects the transaction. Among other reasons, it can reject the transaction because the client does not have enough funds on his/her account. In case of credit card holders, payments can be made even when there are no enough funds on the account.

Only the bank that has issued your payment card can provide you with a card credit line and set its limit, as well as give information on your balance. It can also give you full information on successful and rejected transactions.

Frequently asked Questions

Why can a payment fail

  • Insufficient funds on your payment card account;
  • The card has expired;
  • Payment request is not allowed by the payment gateway:
    Most likely, CVV2 code verification is disabled for your card. Contact your bank to enable it. Support phone number is usually provided on the back side of your card.
  • Transaction was not allowed by the issuing bank:
    This means that the bank that has issued your card rejected the payment. In most cases it happens because online payments are disabled for your payment card. 90% of cards in Ukraine are issued with a limit disabling online payments. Contact your bank to enable them. The telephone number is usually provided on the back of your card. You can modify limits as you need. The limits can restrict online payments, as well as set maximal single payment and daily payment amounts. Check all limits related to online payments and set those you need.

Frequently asked Questions

How can I get a receipt after the payment was made?

Use the option Receipts for replenishment of balance- to save receipts for transfer from card to card, the replenishment of mobile, internet. Or Receipts of payment of bills – to save the receipts of payment utility services without registration.

Frequently asked Questions

The service I paid for wasn’t delivered. What shall I do?

In case you money wasn’t transferred to the account, we recommend you to contact our technical support department and find out what caused the failure. You can also contact your bank to find out if the relevant payment was made.

Frequently asked Questions

I can’t pay for the order using my card – why does it happen and what shall I do?

  • Make sure that online payments option is enabled for your payment card. You can enable it in a couple of minutes – just contact the call center of your bank and the operator will do it by phone.
  • Make sure that your online payment balance is not less than the amount to pay. In order to lift the limit, contact the call center of your bank. The operator will increase the balance as much as you need it.
  • Make sure that your card has enough funds to make the payment.

Frequently asked Questions

I can’t pay for the order using my card – why does it happen and what shall I do?

You can pay for a service only once! If the amount was debited from your account twice, then it is a mistake made by your bank. In this case your money will be automatically returned to your account as the order has already been paid for and the payment does not have a purpose.

In case your money wasn’t returned to your account, contact the bank that has issued your card and support team support@portmone.com 044 200-09-02

Frequently asked Questions

Are there any payment limits?

Limitations on the amount of payment on the site Portmone.com is, but each service provider is different. Basically, the minimum payment amount from 1 UAH.

You can see the minimum and maximum amount of payment on the payment page of any of the selected service providers.

Frequently asked Questions

Who should I contact with questions on the amount billed I receive via Portmone.com?

Portmone.com provides delivery of a bill, generated and prepared by a service provider. Therefore with any questions on the amount and purpose of payment you should contact the service provider.

However, if information in a paper bill does not match information in Portmone.com system, please, contact our Customer Support.

Frequently asked Questions

Who should I contact with questions on the amount billed I receive via Portmone.com?

Vodafone – for a refund, you need to create a request by writing a letter to our email support@portmone.com.

In the letter it is necessary to indicate the first 6 and the last 4 digits of the plastic card with which payment was made, the date and amount of payment, and also the incorrect refill number

You should also specify where to return the funds – to the correct number (in that case, specify the correct number) or to a bank card.

Returning to the correct number takes three working days, not counting the day of the request, Return to the bank card takes ten working days, not counting the day the request was created. A refund is possible in case the funds are available on the balance of the subscriber whose account was mistakenly replenished.


Lifecell – for a refund, you need to create a request by writing a letter to our email support@portmone.com.

In the letter it is necessary to indicate the first 6 and the last 4 digits of the plastic card with which payment was made, the date and amount of payment, and also the incorrect refill number

Returning to a bank card takes ten working days, not counting the date of creation of the request and possibly in case the funds are available on the balance of the subscriber whose account was mistakenly added.

* If the payment amount is less than 100 UAH – It is necessary to contact the mobile operator "Lifecell" at 5433 from the mobile for the settlement of this issue.


Kyivstar – cancellation of payment is possible only on the day of payment, provided that the funds are available on the balance of the subscriber whose account was mistakenly replenished. To cancel, you need to contact the support service Portmone.com at the contacts listed on the site.

In other cases, we recommend that you contact the mobile operator Kyivstar at 466 from your mobile.

Frequently asked Questions

How can I cancel an erroneous payment in favor of a utility company?

  • On the day of payment, in order to clarify the possibility of cancellation of payment, you need to contact the support service Portmone.com at the contacts listed on the site.
  • In other cases (on the second day after payment and later), you must contact the utility with a receipt for payment.
  • By reference, you can save the payment document: https://www.portmone.com.ua/r3/uk/services/receipts/.

Frequently asked Questions

How to cancel erroneous payment for arbitrary requisites?

  • On the day of payment to cancel a payment, you must create a request by writing an email to support@portmone.com .
  • In the letter it is necessary to indicate the first 6 and the last 4 digits of the plastic card with which payment was made, the date and amount of payment, as well as information that it is necessary to cancel the payment.
  • For further action, the support staff of Portmone.com is informed to the address.

Frequently asked Questions

Is it possible to cancel the transfer from card to card?

Unfortunately, there is no such possibility in the Portmone.com system.

Before confirming the transfer, it is necessary to carefully check the correctness of the indicated card number of the recipient.

Frequently asked Questions

Payment terms

  • Payment for mobile operator's services is credited within 15 minutes.
  • Payment for utilities and any services for arbitrary requisites of the funds are credited within three working days, not counting the day of payment and the days off.
  • Transfer from card to card – in 95% of cases the transfer takes place within 30 minutes, in other cases – from 1 to 5 working days, not counting the day of payment. The speed of enrollment depends on the receiver's bank.

Frequently asked Questions

How do I find out the commission?

The system Portmone.com warns about the amount of the commission before payment, after which it is possible to confirm or cancel the payment. You can also find out the commission by clicking on the link: https://www.portmone.com.ua/r3/uk/prices/.

Frequently asked Questions

How do I get a receipt for payment?

  • • If you are a registered user of the Portmone.com system and made payment from your profile – you can save the receipt in the sections "Archived bills" or "Other payments".
  • If you do not have a registration profile in the Portmone.com system – before confirming the payment, you must specify the e-mail address to receive the payment document.
  • If the address was not specified – you can save the payment receipt by clicking on the following link: https://www.portmone.com.ua/r3/uk/services/receipts/.

Frequently asked Questions

What is necessary for cooperation with Portmone.com?

For cooperation, please contact our manager at the contacts listed below:

Kateryna Kopanytsia: +380 (44) 594-25-42 * (внутренний номер) 813 katerina.kopanitsya@portmone.com

Frequently asked Questions

Why are there no bills to pay for utilities?

Electronic accounts are received once a month in the range of 10 – 15 numbers in a similar way to paper ones. Once the utility company provides a database of electronic accounts – they are reflected in the profile and you can pay for them.

Frequently asked Questions

What is verification and what is it for?

In order to secure users payment cards from fraud in the system Portmone.com limits and restrictions are set.

To remove these limits, you need to undergo a verification procedure. Thus, you can confirm that you are the owner of the card, and not the third person is trying to use it.

Accordingly, verification is the procedure for verifying the card and its owner to the Portmone.com system. At the first stage of verification, the system authorizes a customer card for 1 UAH and assigns a six-digit one-time digital password, which will be required to be specified in step 2. After successful completion of the procedure, the system will transfer funds. 1 UAH is not charged, but is blocked. After 10-30 days there is an automatic unblocking of the amount on the card account.

A one-time digital password you can find by contacting the call center bank issuing the card sender or in the SMS, received from the bank issuing the card sender – if the card is connected to the M-banking.

Frequently asked Questions

What to do in case of fraud?

It is important not to mention the full number and other details of the payment card to third parties, as this is dangerous.

In case of fraudulent write-off of funds, you need to block the bank card, and then contact the law enforcement authorities with a request for unauthorized writing-off of funds.

We also recommend contacting the anti-cybercrime department: https://www.cybercrime.gov.ua/feedback5-ua

In the receipt for payment, which will indicate the purpose of the payment and which will serve as a supporting document, you can save by clicking on the link: https://www.portmone.com.ua/r3/uk/services/receipts/

The authorization code should be specified by the bank's employees (the hotline number is on the back of the payment card)