Holders of Visa, Visa Electron, Mastercard, Maestro issued by any world bank can use Portmone.com to:
All-Ukrainian online payment service Portmone.com was certified according to PCI DSS (Payment Card Industry Data Security Standard).
PCI DSS (Payment Card Industry Data Security Standard) — is a security standard for payment cards information developed by the Payment Card Industry Security Standards Council (PCI SSC). Any organization planning to accept and process bank card details on its Web site has to satisfy PCI DSS requirements.
PCI DSS certification proves that Portmone.com took all possible measures to meet requirements of Visa and MasterCard payment systems on payment cards data security.
Visa and Mastercard. All Visa and Mastercard payments are made according to international safety practices of Visa and Mastercard.
Stop-list. Before transferring funds from the payer’s card to the supplier’s account, Portmone.com checks if the client’s card is on the stop-list. The stop-list contains information about cards blocked after loss. It allows to decline payment request if the card is being used by unauthorized person.
HTTPS protocol. Helps to get identification from a remote computer. When entering the system, please, pay attention to the address bar in your browser. As Portmone.com Web site possesses true and valid safety certificate, the address bar has to display https:// instead of http:// at the beginning.
Working with partner banks provides for reliable and timely transfer of funds: Portmone.com works with 5 partner acquirer banks : "Oshchadbank", "Raiffeisen bank Aval", "Ukrsotsbank", "Alfa-Bank", and "PrivatBank", that guarantee reliable and uninterrupted online payment process.
How can I find out the amount of the commission fee?
You can find out if the fee is charged and its amount on the payment confirmation page, after you enter card details. Select the service you need, enter your information (personal account number, telephone number etc.) required for payment and click on “Continue”. On the following page you will see the full cost of the service to be charged from your account.
How quickly will the payment delivered to the service provider?
Payment information is delivered to the provider (mobile operator) within 15 minutes after the payment was made in.
Payment information about utilities and any arbitrary services for props funds are credited within three working days, not including the date of payment and weekends.
Transfer from card to card – 95% of the enrollment occurs within 30 minutes, in other cases – from 1 to 5 days, excluding the day of payment. Speed of transfer depends on the bank of the recipient.
What cards are accepted for payments?
All types of payment cards used by international payment systems are accepted for payment: Visa, Visa Electron, Mastercard, Maestro issued by any Ukrainian or international bank.
Please note that Mastercard Electronic cards are not accepted for payment on the Internet due to limitations of the Mastercard payment system.
How to pay with a bank card?
If you passed authorization before the payment, it will be saved in the "Payment archive" section of the Personal Area. You can also make a "Template" to repeat the payment or create an "Automated payment". Find out more in the "Personal Area".
WELCOME TO THE PERSONAL CABINET
Personal Area is a tool designed to help you get all necessary payment information in real time. It saves you time and effort. Using your Personal Area you can:
All data saved in the Personal Area is secure. Information you provide when paying for goods and services in the Personal Area are transmitted via a secure encoded connection and thus cannot be obtained by unauthorized persons.
Portmone.com team has worked for a long time to make operating the Personal Area more convenient and user-friendly. All feedbacks, requests and suggestions related to the Personal Area shall be sent to support@portmone.com.
Templates
Preservation of the template for further payment makes it possible to receive bills for utilities, Internet, TV, etc.
Current bills and balances
In the section "Current accounts" will receive bills for utilities Internet, TV, etc. for saved templates monthly.
What is Portmone.Mobile?
Portmone. Mobile is a tool which lets you use your mobile phone to pay for mobile services. All you have to do to make a payment is to send SMS in a simple format. The money will be debited from your registered Visa or Mastercard.
How to sign up a Kyivstar subscriber?
Kyivstar subscribers can register in Portmone. Mobile by calling Kyivstar service number 899 or by using the key combination * 134 #. Following the instructions, you can register your Visa or Mastercard payment card for further replenishment of the account to yourself or another Kyivstar subscriber. With this action, the client will be automatically registered in the Portmone.Mobile system.
How to sign up a lifecell subscriber?
lifecell subscribers can register in Portmone. Mobile by calling lifecell service number at 5433. Select "Credit account" from a voice menu and use your Visa or Mastercard for crediting.
After successful crediting the customer can register in Portmone. Mobile. The customer will receive a confirmation SMS and another text message with a mobi-code.
How to sign up a Vodafone subscriber?
Vodafone subscribers can register in Portmone. Mobile by calling Vodafone service number 111. Choose "Financial matters" from a voice menu and add money to your phone account from your Visa or Mastercard. All customers who choose this option will be automatically registered in Portmone. Mobile and receive a confirmation SMS and SMS with a mobi-code.
How to pay?
To make a payment you have to send a text message in simple format from your registered phone number [AMOUNT] space [MOBI-СODЕ] to number +38-095-323-01-01. For example, in order to replenish your phone for $ 100 from a card that ends at 1234, send the following SMS - 100 1234.
Attention! Vodafone, lifecell and Kyivstar subscribers can use USSD menu for mobile services. Dial *135# (for Vodafone subscribers), *115# (for lifecell subscribers), *134# (for Kyivstar subscribers) on your mobile phone.
What is a mobi-code?
Mobi-code is a special four-digit password confirming every payment in Portmone.Mobile.
By default your mobi-code is last four digits of your payment card number.
After successful registration you will receive a confirmation text message with your personal mobi-code.
You can also change it yourself on our Web site.
Why do you have to register the card?
Card registration is needed to make payments for services faster and more convenient for you. If the card is registered, you will have to enter only the CVV-code when making the payment.
Adding/deleting a payment card?
You can register several cards at the same time for different types of payments.
If the card expires, you can delete it in the "Payment Cards" section.
Archive of payments
Archive accounts containing information on all payments made for the entire period after registration. Payment Details transferred to the archive at the end of this month after a payment is made. You can find the required payment by the date of settlement, by the name of the company. Archival payments you can see:
Delivery of receipts
The company's portmone.com agreements with service providers stipulate that invoices printed from portmone.com are documents confirming payment.
As an additional guarantee, you can use our service of delivery of receipts for your payments in paper form, by Ukrposhta or by courier. These receipts will be certified by the seal of portmone.com.
Service billing, delivery time and details here.
Other payments
In the section "Other payments" the receipts for:
What is transfer from card to card
Transfer from card to card is a service allows you to transfer money from your card to another, knowing only card number, even if these cards are issued by different banks in Ukraine and relate to different payment systems.
How transfer money between cards
If You want to use the service "Transfer from card to card", You need:
Transfer receipt
If you want to receive a receipt for money transfer, please enter your email address. Immediately after the transaction is successfully completed, an electronic receipt will be sent to it.
Features of the transfer from card to card
Terms for crediting funds to the receiver's card
Usually, funds are available on the cards Visa / Mastercard for 30 minutes after completion of the transfer. In some cases, the term availability of funds may amount to a few days, from 2 to 5.
Tariffs "Transfer from card to card"
Transfer fee charged to the sender. Size of the commission – 1% + 5 UAH. For example, if you want to send 400 UAH., from the sender's card will be charged 409 UAH and the card recipient enrolled 400 UAH.
Online money transfer service benefits:
Benefits of transfers for registered clients:
Limitations:
What cards are accepted?
Visa, Visa Electron, Mastercard, Cirrus, Maestro, issued by any Ukrainian or international bank and PROSTIR payment cards.
What is a CVV2/CVС2 code?
CVC2 and CVV2 code is a digital safety code on the back side of your Visa or Mastercard. You will need it to make payments online as it is used to verify authenticity of your card.
What happens if I have insufficient finds on my card for the payment?
When a transaction is made in the system, its information is transmitted to the issuing bank. The bank confirms or rejects the transaction. Among other reasons, it can reject the transaction because the client does not have enough funds on his/her account. In case of credit card holders, payments can be made even when there are no enough funds on the account.
Only the bank that has issued your payment card can provide you with a card credit line and set its limit, as well as give information on your balance. It can also give you full information on successful and rejected transactions.
Why can a payment fail
How can I get a receipt after the payment was made?
Use the option Receipts for replenishment of balance- to save receipts for transfer from card to card, the replenishment of mobile, internet. Or Receipts of payment of bills – to save the receipts of payment utility services without registration.
The service I paid for wasn’t delivered. What shall I do?
In case you money wasn’t transferred to the account, we recommend you to contact our technical support department and find out what caused the failure. You can also contact your bank to find out if the relevant payment was made.
I can’t pay for the order using my card – why does it happen and what shall I do?
I can’t pay for the order using my card – why does it happen and what shall I do?
You can pay for a service only once! If the amount was debited from your account twice, then it is a mistake made by your bank. In this case your money will be automatically returned to your account as the order has already been paid for and the payment does not have a purpose.
In case your money wasn’t returned to your account, contact the bank that has issued your card and support team support@portmone.com 044 200-09-02
Are there any payment limits?
Limitations on the amount of payment on the site Portmone.com is, but each service provider is different. Basically, the minimum payment amount from 1 UAH.
You can see the minimum and maximum amount of payment on the payment page of any of the selected service providers.
Who should I contact with questions on the amount billed I receive via Portmone.com?
Portmone.com provides delivery of a bill, generated and prepared by a service provider. Therefore with any questions on the amount and purpose of payment you should contact the service provider.
However, if information in a paper bill does not match information in Portmone.com system, please, contact our Customer Support.
Who should I contact with questions on the amount billed I receive via Portmone.com?
Vodafone – for a refund, you need to create a request by writing a letter to our email support@portmone.com.
In the letter it is necessary to indicate the first 6 and the last 4 digits of the plastic card with which payment was made, the date and amount of payment, and also the incorrect refill number
You should also specify where to return the funds – to the correct number (in that case, specify the correct number) or to a bank card.
Returning to the correct number takes three working days, not counting the day of the request, Return to the bank card takes ten working days, not counting the day the request was created. A refund is possible in case the funds are available on the balance of the subscriber whose account was mistakenly replenished.
Lifecell – for a refund, you need to create a request by writing a letter to our email support@portmone.com.
In the letter it is necessary to indicate the first 6 and the last 4 digits of the plastic card with which payment was made, the date and amount of payment, and also the incorrect refill number
Returning to a bank card takes ten working days, not counting the date of creation of the request and possibly in case the funds are available on the balance of the subscriber whose account was mistakenly added.
* If the payment amount is less than 100 UAH – It is necessary to contact the mobile operator "Lifecell" at 5433 from the mobile for the settlement of this issue.
Kyivstar – cancellation of payment is possible only on the day of payment, provided that the funds are available on the balance of the subscriber whose account was mistakenly replenished. To cancel, you need to contact the support service Portmone.com at the contacts listed on the site.
In other cases, we recommend that you contact the mobile operator Kyivstar at 466 from your mobile.
How can I cancel an erroneous payment in favor of a utility company?
How to cancel erroneous payment for arbitrary requisites?
Is it possible to cancel the transfer from card to card?
Unfortunately, there is no such possibility in the Portmone.com system.
Before confirming the transfer, it is necessary to carefully check the correctness of the indicated card number of the recipient.
Payment terms
How do I find out the commission?
The system Portmone.com warns about the amount of the commission before payment, after which it is possible to confirm or cancel the payment. You can also find out the commission by clicking on the link: https://www.portmone.com.ua/r3/uk/prices/.
How do I get a receipt for payment?
What is necessary for cooperation with Portmone.com?
For cooperation, please contact our manager at the contacts listed below:
Kateryna Kopanytsia: +380 (44) 594-25-42 * (внутренний номер) 813 katerina.kopanitsya@portmone.com
Why are there no bills to pay for utilities?
Electronic accounts are received once a month in the range of 10 – 15 numbers in a similar way to paper ones. Once the utility company provides a database of electronic accounts – they are reflected in the profile and you can pay for them.
What is verification and what is it for?
In order to secure users payment cards from fraud in the system Portmone.com limits and restrictions are set.
To remove these limits, you need to undergo a verification procedure. Thus, you can confirm that you are the owner of the card, and not the third person is trying to use it.
Accordingly, verification is the procedure for verifying the card and its owner to the Portmone.com system. At the first stage of verification, the system authorizes a customer card for 1 UAH and assigns a six-digit one-time digital password, which will be required to be specified in step 2. After successful completion of the procedure, the system will transfer funds. 1 UAH is not charged, but is blocked. After 10-30 days there is an automatic unblocking of the amount on the card account.
A one-time digital password you can find by contacting the call center bank issuing the card sender or in the SMS, received from the bank issuing the card sender – if the card is connected to the M-banking.
What to do in case of fraud?
It is important not to mention the full number and other details of the payment card to third parties, as this is dangerous.
In case of fraudulent write-off of funds, you need to block the bank card, and then contact the law enforcement authorities with a request for unauthorized writing-off of funds.
We also recommend contacting the anti-cybercrime department: https://www.cybercrime.gov.ua/feedback5-ua
In the receipt for payment, which will indicate the purpose of the payment and which will serve as a supporting document, you can save by clicking on the link: https://www.portmone.com.ua/r3/uk/services/receipts/
The authorization code should be specified by the bank's employees (the hotline number is on the back of the payment card)