Payments made to the Khmelnytskteplokomunenergo account are usually credited within 24 hours. In some cases, processing may take up to 3 business days. If the funds have not been credited to your personal account after this period, please contact the Portmone Customer Support Team, who will help locate and resolve the issue with the missing online payment.
You can find your personal account number on your paper utility bill or in the service agreement provided when the utility services were connected. You can also contact the Khmelnytskteplokomunenergo customer support center to verify your account number.
After completing your payment via Portmone, a receipt will be automatically sent to the email address you provided during the transaction. Therefore, it is important to enter a valid email address.
If you make the payment while logged in to your Portmone account, you can also access and download your receipt at any time in the “Archive” section of your personal account.
