What is 3DSecure?
3DSecure (Verified by Visa/Mastercard Secure Code) is a way to make use of payment cards in the Web safer. In most banks, it means confirmation of a transaction by entering a Single-use SMS password.
How do I know the exact amount of commission for the transfer?
The commission fee is calculated and displayed on the screen automatically after you enter sending and receiving card details, as well as the amount of transfer. You will always know exact cost of transfer before you send it, therefore, there is no need to remember rates.
Why is the transfer not completed?
Most frequent reasons for rejection of transfer are the following:
- there is no enough funds on the Sender’s card;
- transfer is prohibited for this kind of Sending and/or Rceiving cards;
- Sending and Receiving cards are not in UAH;
- cards not permitted for transfer were used
- transfer limit was exceeded
- the transfer was rejected by the bank that has issued sending or receiving cards.
- parameters of sending and receiving cards are incorrect. For instance, you may have entered incorrect card number, period of validity or CVC2/CVV2 code;
- a bank may reject transfer without explaining reasons
The transfer was successful, but funds have not arrived to the Sender yet. Why?
Term of transfer may take several days
Completion of transfer is to be checked on the receiving card (using the statement). В in case funds are transferred longer than expected, you can contact our support service to make inquiry or complain and demand arranging your transfer. In your complain, state transfer parameters — date, time, amount, card numbers (first 6 and last 4 digits of the card) of a Sender and a Receiver.
I mistyped a sending card number — what shall I do?
It is quite difficult to mistype a card number of a Receiver — the system checks card numbers using a certain algorithm and if you mistype one or several digits of the card number, you will immediately get notification that this card number does not exist. In case if you entered a wrong number of an existing card and the transfer was successfully made (you received notification that the transfer was successful) — it is impossible to make changes or recall a transfer.
I changed my mind, can I recall my transfer?
It is impossible to recall a successful transfer.